Returns Policy

As a small business we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of £3.65) once we’ve received your parcel. We will require proof of postage.

We do accept returns/refunds for:

  • Items that have arrived damaged.
  • Faulty wax warmers.

If you return an item outside of it’s original packaging then we won’t be able to offer a refund,but we will offer a replacement to the same value.

If you would like to return something to us then in the first instance please email us with your order number, the nature of your problem and any supporting photos. If in the unlikely event your order is missing any items then we need a photo of the products you received, the invoice and the packaging it arrived in.

Return Address: No23 Candles and Gifts, 23 Warren avenue, Knottingley, WF110ET

We do not accept returns/refunds for:

  • Wax melts and candles that have been used or partially used.
  • Wax melts that you don’t like the scent of. Scent is subjective which is why we have launched our mini pots range so you can try scents before purchasing our larger products.

I think my order has been lost in the post

If 10 days have elapsed since your order was despatched (UK only) and your order hasn’t arrived, and your tracking number hasn’t updated with any relevant information then we will arrange for a replacement to be sent.

How to use your wax melts

Our melts are made with a soy wax blend which need to be melted at a higher temperature than some other wax melts. We recommend using a 10cm tall wax melt burner and not an oil burner with a good quality 4 hour tealight candle. Our melts also work in most electric wax burners but you may need a higher watt bulb to reach temperature to release the fragrance. Keep re-melting the wax until the scent is gone or you fancy a change then soak up the wax with some tissue and replace with another.

Our recommendation for our wax hearts is to use 2- 3 hearts at once depending on your preference and the size of the room.

Our recommendation for the mega pots is to snap into equal sections and place into your burner a section at a time.